Customer Experience Adviser
for a Permanent role is
£35,000

Per Year

Per MonthPer WeekPer DayPer Hour

TASKS

• Provide assistance and support to customers, addressing inquiries, concerns, or issues in a timely and effective manner..
• Engage with customers through various communication channels, including phone calls, emails, live chat, or social media..
• Resolve customer problems or complaints, employing problem-solving skills and collaboration with relevant departments..
• Acquire and maintain comprehensive knowledge of products or services to effectively assist customers..
• Gather feedback from customers to understand their experiences and identify areas for improvement..
• Educate customers on product features, benefits, and best practices to enhance their overall experience..
• Contribute to the continuous improvement of processes and procedures to enhance the overall customer journey..
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions..
• Collaborate with different departments to address customer needs, provide insights, and contribute to a seamless customer experience..
• Initiate proactive communication with customers to provide updates, information, or personalized offers..